I placed a £70+ order to be delivered on the Thursday before Easter (1st time customer). The salmon did not arrive on the nominated delivery day, or the next day, which totally ruined my entertaining plans for Good Friday. The salmon was finally delivered on Saturday morning, when we were out all day. Not surprisingly after 48 hours in a delivery warehouse, then several hours in the sun on a warm spring day, the salmon was rancid!
I sent 3 separate emails to the company, none of which have been replied to - I finally received an automated email this morning informing me that the order will be refunded.
Whilst the delay was probably the fault of DHL, I have received no apology or acknowledgement from Goldstein. It appears that they couldn't care less about customer experience and have no interest in retaining customers. I can't comment on the salmon itself as it went in the bin! Will stick to buying smoked salmon from Pished Fish and fresh salmon from The Fish Society in future
Shocking service from Goldstein Product was wrong - stuck it in the bin!!
I reviewed Dry Smoked Salmon, which l do not have for obvious reasons. I have had a accident to my shoulder so I used lt. I hopefully won't receive the wrong one on my next order.
Excellent product which was highly enjoyable to eat. The salmon is cut expertly to the right thickness and has a balanced flavour of smoke and fatty oils and has the right texture. It pairs so well with cream cheese or scrambled eggs.
My friend was delighted with her gift - beautifully packed and excellent quality.
Great salmon, delicious
The balance of flavour is spot on. Firm, meaty texture but soft in the mouth. I prepared thinly sliced with Kikkoman Ponzo with Lemon soy. Lip smacking. Already ordered another product.
so good great portion sizes and having it later. Goldsteins salmon is the best. don’t hesitate to buy.
superb Goldsteins smoked salmon excellent quality presentation and delivery.
gorgeous smoked salmon how it should be - not supermarket !
always excellent
The large unsliced oily side of salmon is the one to buy. It is delicious and by carving it yourself you can enjoy it at the exact thickness you like best, and you don't have to struggle to separate the slices of a presliced salmon.
This time, I was not 100% satisfied as I tasted bit strange, probably off smell
I brought the salmon with me to zambia and it survived the trip very well. We all had some for lunch and loved the texture and subtle smokiness.
Smoked salmon arrived on time, excellent packaging and when prepared for service, tasted delicious. None was left over: all eaten and enjoyed.
Look forward to another reason to buy this product